1. PURCHASE INFORMATION
To make a purchase, you must be at least 18 years old. If you are younger, a guardian’s certificate is required before purchase.
- We comply with the Consumer Purchase Act
- We accept orders from all over the world except countries that by European or international law we cannot sell or deliver to.
We at trollingcenter.se reserve the right to make changes to the product range and have the right to remove goods from the product range before a purchase has gone through. We reserve the right to any final sales of goods, and in these cases, we will refund you if a purchase has gone through.
All attempts at fraud will be reported to the police. We reserve the right to cancel a purchase if fraud is suspected.
2. PRICES
All prices in the webshop include VAT, the VAT is 25% on all items. The prices quoted are in Swedish kronor or EURO depending on what currency you have chosen.
All prices are current and may change in the future. The individual and current total price for your order is summarized at checkout, including VAT.
We reserve the right to any printing errors and final sales.
3. PAYMENT
We use Qliro as the supplier of our checkout. With Qliro you can pay with card, bank transfer, Swish, Apple Pay, invoice, partial payment and flexible partial payment.
In order for Qliro to handle your purchase, we need to share your personal data such as contact information and order information with Qliro when the checkout is loaded. Your personal data that is shared is processed according to Qliro’s own data protection information (which you can read here). We also recommend that you read our privacy policy, which you can find here.
4. SHIPPING & DELIVERY TIME
We currently deliver within Sweden, Denmark and Finland. The shipping cost varies depending on the selected product. If you shop for over SEK 800, shipping is free.
We use PostNord to ship our goods. You choose the shipping option yourself at checkout. However, some shipping options may be hidden depending on the size and weight of the package.
Your order is normally sent within one working day (24 hours) after the order has been placed. During a few holiday weeks of the year or during campaign periods such as Black Friday, post-Christmas sales and weekend campaigns, we normally ship within two working days (48 hours). Note that order items may have a different delivery time, but this will be stated on the product page. Partial delivery may occur if we discover a balance error, damaged product or similar.
You will always receive a delivery notification by SMS or email. The package is then left at your nearest delivery point or directly in your mailbox (depending on the size of the package). If the package is left at your nearest delivery point, you will receive a notification (digitally and/or physically) which is used to collect the package from there.
5. ORDER CONFIRMATION
An order confirmation is automatically sent to the e-mail address you provided when ordering, so please check carefully that you have entered the correct e-mail address. If you do not receive a confirmation, the address may be incorrect or it may have ended up in the spam.
Please contact us if you cannot find your order confirmation and we will help you (please double-check the spam folder first).
6. PACKAGES THAT HAVE NOT BEEN COLLECTED OR NOT ACKNOWLEDGED
If packages are not collected, we will charge for shipping and handling costs for unredeemed packages with a sum between SEK 100 and 400 (depending on the package’s volume and shipping method). This is to cover shipping and handling costs.
Unredeemed or unacknowledged packages are not covered by the right of withdrawal according to the Distance and Doorstep Sales Act.
7. RIGHT OF WITHDRAWAL & OPEN PURCHASE
According to EU consumer protection legislation, you have the right to cancel your purchase within 14 days from the day that you, or a person on your behalf, receive the product that you have purchased on the Website. In addition to this, we give you an additional 16 days (a total of 30 days) of open purchase. However, we do not offer open purchases on goods that are not completely unused, read more about it below.
You cancel your purchase by notifying us within 30 days of receiving your order (or a larger part of it). The item must be returned well packaged, in new condition and in original packaging.
Personally adapted products or goods with broken seals cannot be returned. Examples of this may be a fishing reel that has been spooled with line at the customer’s request, labels that have been removed or, for example, a broken package. The same also applies if a product has been used, for example when a reel, a rod or a fishing lure has been fished with. Products that are returned must therefore be in new condition. Open purchases or exchange rights do not apply to products that have been specially adapted.
You as a customer are responsible for the return shipping. The same conditions apply if you want to exchange the item for another. Please note that you as a customer are responsible for payment in the event of returns if the item is damaged or lost. Therefore, remember to save your receipt.
Please contact us before returning via email and do not forget to state your order number. If you wish, you can use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal, which you can find here.
The value of the item will be refunded after we have received the return and checked it. Note that we do not refund any shipping costs.
8. WARRANTIES, COMPLAINTS AND/OR DAMAGED GOODS
We carefully check all goods before we send them, but should the item still be damaged or if you have received the wrong item/wrong quantity, contact us directly via email and we will of course try to solve it for you.
It is important that upon receipt of your purchased item, you immediately check the package for any damage or if it is empty. If there is something wrong with the packaging (e.g. if it is damaged), you must tell this to your agent who will then make a note of it. Then contact us via email.
Errors, damages and the like must be reported to us via email within 10 days of receipt of delivery.
WARRANTIES
We comply with the Consumer Purchase Act and provide a minimum of 6 months warranty on our own products.
For other products, a warranty is provided in accordance with the manufacturer’s or wholesaler’s terms. Any warranty conditions are stated on the respective product and if you are unsure about the warranty period for a product, you can always contact us. The most common is 12 months, but some manufacturers and/or wholesalers may have 24 months or longer.
In order for the warranty to apply, the products must be handled in the manner prescribed and can be considered normal for the product. The warranty does not apply in the event of neglect or abnormal use of the goods and/or accidents.
If you have problems with a product, contact us. The receipt for paid goods applies as a warranty certificate. Therefore, always save the receipt during the warranty period! Approved receipt can be the picking list, order confirmation or payment confirmation.
Trollingcenter.se will follow the recommendations of the General Complaints Board in any dispute.
9. ENVIRONMENT
Trollingcenter.se cares about the environment and therefore reuses cartons and packaging as much as possible. This means that you as a customer do not always get new cartons or packaging with your delivery.
10. FORCE MAJEURE
In the event of war, natural disaster, industrial action in the labor market, government decisions, non-deliveries from subcontractors, aggravating circumstances, and a comparable event beyond our control which could not reasonably have been foreseen, and affects entered agreements and commitments from our side, which means that we cannot keep said agreement/commitment, shall constitute grounds for us to be released from our obligations to fulfill said agreement.
11. PERSONAL DATA
In connection with your order, you approve our privacy policy regarding personal data, which you can read by clicking here. You thereby agree that we store and use your information in our business to fulfill and provide the service that you can expect from us. According to GDPR (the General Data Protection Regulation), you have the right to receive the information that we have registered about you. Contact us at info@trollingcenter.se and we will help you.
The information you provide about yourself is used by trollingcenter.se and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties without your consent. Trollingcenter.se uses information from the customer register for mailings about our products. You will receive our newsletter when you go through checkout. You can cancel your subscription at any time, either via the link at the bottom of the newsletter or by contacting us at info@trollingcenter.se
We reserve the right to cancel orders that contain incorrect personal data and/or where the customer has payment defaults.
12. COMPANY INFORMATION
The content of this webshop is provided, updated and managed by the following company:
Studea AB
Björkedalsvägen 25
532 72 Axvall
Org.nr 556844-1322